Privacy Policy

A Plus Auto Glass and Window Tint · Houston, Texas

Effective date: November 2, 2026

This notice explains how personal information is handled in connection with aplus-autoglass.com and service inquiries directed to A Plus Auto Glass and Window Tint, including customer messaging when used. Third-party websites and messaging platforms also have their own privacy notices.

1. Information collected

  • Information you provide: name, phone number, email address, ZIP code, service location and details included in your inquiry or conversation.
  • Vehicle and service information: year, make, model, the requested glass or service, VIN when supplied, photos, damage descriptions, appointment information and relevant service records.
  • Insurance and transaction information: claim or policy information you provide for claim assistance, approved work and invoice or payment-status records. Do not send complete payment-card details through a general website form or ordinary message.
  • Technical information: website requests can provide an IP address, browser and device information, pages requested, referral information and interaction or security-log data. Cookies and similar tools may also be involved, as described below.

Please send only information relevant to your request. Photos and attachments can contain identifying details or location metadata; remove information you do not intend to share.

2. How information is used

Information is used to respond to inquiries, identify vehicle applications, prepare and confirm estimates, coordinate appointments and service locations, provide customer support, handle agreed work and related records, assist with insurance matters you request, and maintain the security and operation of the website. Website measurement tools can also help evaluate how visitors use the site.

Contact details supplied for a service conversation are not, by themselves, consent to unrelated promotional messaging.

3. Service providers and other disclosures

Information relevant to these activities may be handled by staff and providers supporting hosting, website security, forms, email, customer messaging, business software and website measurement. When you request insurance assistance or a service requiring a supplier or another repair provider, the information necessary to coordinate that request may be shared with the relevant party.

For SMS or RCS communications, the messaging platform, its service providers and your mobile carrier may process message content, phone numbers, delivery information and related technical data under their applicable terms and privacy notices. Google or other providers may also use technical information for abuse prevention and delivery.

Information may be disclosed when required by law or reasonably necessary to address fraud, security incidents or legal claims. If business ownership changes, relevant records may transfer as part of that transaction, subject to applicable law.

4. Cookies, Google tags and embedded content

This website includes Google tags for measurement and embedded Google Maps. These services can receive technical or interaction information when they load or when you use them. Cookies, identifiers or similar technologies may be used, depending on the service, browser settings and configured features. Other external content, such as review widgets or linked videos, may involve the provider’s own data collection.

You can manage cookies through your browser, use available Google privacy controls and choose whether to interact with external services. Blocking certain tools can affect website features. See Google’s Privacy Policy and how Google uses information from sites that use its services.

5. Customer messaging choices

When you initiate or agree to a customer conversation by SMS, RCS or another messaging service, information you send is handled to respond and coordinate the requested service. You may ask us to stop messaging, use the platform’s unsubscribe controls, or reply STOP where that function is supported. For assistance, call or email us below. Message and data charges may apply under your mobile plan.

Keep highly sensitive information out of ordinary messages. If information is needed through a different channel, ask staff how to provide it appropriately.

6. Retention and security

Retention depends on the type of information and its business, accounting, warranty, insurance, security or legal purpose. Information may need to be retained after an inquiry or job is completed to address those purposes. A deletion request may not remove records that must be retained for legal or other permitted reasons.

No website, email or messaging system can guarantee complete security. Contact us promptly if you believe information associated with your inquiry has been misdirected or exposed.

7. Privacy requests

You may contact us to ask about information associated with your inquiry, request a correction or deletion, or raise a privacy concern. Depending on your location and the law applicable to the business and processing, you may also have rights to access or obtain a copy of information and opt out of certain uses, including targeted advertising, sale or qualifying profiling.

Submit a request by email or phone using the details below. Describe the request and give us enough information to locate the relevant records; do not email identity documents or other highly sensitive information unless we agree on an appropriate method. We may need to verify your identity and authority before disclosing or changing records. Requests are handled subject to applicable legal requirements and exceptions. If a request is declined, you may ask for reconsideration by emailing us with the subject Privacy Request Appeal. Where applicable, you may also contact the Texas Attorney General.

8. Children and external services

Our service-request channels are intended for adults arranging vehicle or property services, not for children under 13. If you believe a child has supplied personal information, contact us. We do not control the privacy practices of linked websites, mobile carriers or independent third-party services.

9. Changes and contact

This notice may be updated when the website, services or information practices change. The effective date above identifies the current version. For website-use and messaging information, read our Terms of Service.

A Plus Auto Glass and Window Tint
3901 Caroline Street, Houston, TX 77004
Phone: (281) 800-5393
Email: aplusautoglassandwindowtint@gmail.com