How do I file an insurance claim for windshield repair or replacement?

To file an insurance claim with A Plus Auto Glass, simply contact us to schedule an appointment. We’ll assess the damage, verify your insurance coverage, and guide you through the entire claims process, ensuring everything is handled smoothly with your insurance provider.

Will my insurance cover the cost of a windshield replacement?

In most cases, insurance will cover windshield replacement under your comprehensive or collision coverage, depending on how the damage occurred. We’ll help you verify your coverage and work directly with your insurance to ensure everything is taken care of.

How long does it take for an insurance claim to be approved?

The approval time varies by insurance provider, but most claims are processed within 24 to 48 hours. We’ll keep you updated and ensure everything is moving forward quickly so you can get your windshield replaced as soon as possible.

Can A Plus Auto Glass handle my insurance claim directly?

Yes. A Plus Auto Glass works directly with all major insurance carriers. We’ll handle the claim process for you, so you don’t have to worry about the paperwork and communication with your insurer.

What if I don’t have full coverage insurance?

Even if you don’t have full coverage, we can still help. Some basic insurance plans may cover windshield repairs under specific circumstances. We’ll review your policy and explore the best options for getting your glass repaired or replaced.

A Plus Auto Glass Warranty & Lifetime Guarantee | Houston, TX

The A Plus Auto Glass Guarantee

At A Plus Auto Glass, we take pride in delivering top-tier auto glass services to the Houston community. We stand behind the quality of our materials and the expertise of our technicians with a comprehensive, industry-leading warranty.

If you experience any issues related to our glass service, simply contact our Houston office with your original invoice, and our team will provide a prompt resolution. Below are the full details of our warranty coverage.

1. Auto Glass Replacement Warranty

Our auto glass replacement services are backed by a lifetime guarantee for as long as you own or lease your vehicle. To qualify for warranty service, A Plus Auto Glass must be notified within 30 days of discovering a defect. All warranty work must be performed by an authorized A Plus Auto Glass technician. Note: This warranty is non-transferable and is voided if any alterations are made by a non-certified third party.

Parts & Glass Quality

We guarantee your replacement windshield and auto glass against manufacturing defects for as long as you own or lease the vehicle, or for the lifespan of the part. Covered defects include, but are not limited to:

Optical distortion
Glass delamination
Manufacturer stress cracks

Craftsmanship & Workmanship

A Plus Auto Glass guarantees our auto glass installations against workmanship defects for as long as you own or lease your vehicle. Following a visual inspection by one of our certified technicians, we will address issues including:

Water leaks
Air noise or whistling
Loose or faulty molding installations

H3: Replacement Exclusions

To ensure safety and transparency, our warranty does not cover:

Pre-existing Damage: Structural issues, rust, or corrosion on the pinch weld that prevents a safe, factory-seal installation.
Wear & Tear Items: Damage from tempered glass fragments in door latches, trunk latches, or regulators resulting from the original break.
Aftermarket Accessories: The care and re-installation of dash cams, radar detectors, satellite antennas, or aftermarket microphones are the vehicle owner’s responsibility.
Outside Forces: Damage caused by accidents, theft, vandalism, acts of God (like Houston hail storms), self-inflicted damage, or subsequent road debris (rock chips).

2. Windshield Repair Guarantee (Rock Chip Repair)

A Plus Auto Glass guarantees that our completed windshield repairs will not crack further and will pass Texas state vehicle inspections for as long as you own or lease your vehicle.

Our Repair Promise: If the repaired portion of your windshield spreads or cracks further, we will fully credit the cost of your original repair toward a complete windshield replacement performed by A Plus Auto Glass.

3. ADAS Calibration Warranty

Modern windshields require Advanced Driver Assistance Systems (ADAS) to be properly aligned. A Plus Auto Glass guarantees the re-calibration of your vehicle’s ADAS equipment for one (1) year or until your next required re-calibration event, whichever comes first.

A re-calibration event (as defined by your vehicle manufacturer) includes collision repairs, wheel alignments, or subsequent windshield replacements. If your system requires re-calibration under the terms of this warranty, we will perform the service at no additional charge. Excludes vehicles with pre-existing ADAS camera faults or dashboard warning lights present before service.

How to Submit a Warranty Claim in Houston

We make the claims process completely hassle-free. If you believe your recent auto glass service qualifies for a warranty claim:

Locate your invoice: Have your original A Plus Auto Glass receipt or invoice ready.
Contact us immediately: Call our Houston dispatch directly or submit a message through our contact page within 30 days of noticing the issue.
Schedule an inspection: Bring your vehicle in (or schedule our mobile service) so our certified technicians can visually inspect the defect and authorize the warranty work.

Frequently Asked Questions (FAQ)

Does my warranty transfer if I sell my car?

No, the A Plus Auto Glass warranty covers the vehicle only for as long as the original purchaser owns or leases it.

What happens if my windshield gets hit by another rock after being replaced?

Our warranty covers defects in glass manufacturing and installation workmanship. Damage caused by new road debris, accidents, or weather is not covered under the warranty, but may be covered by your auto insurance policy.

How long do I have to report a leak or air noise?

To ensure we can resolve the issue safely and effectively, you must notify A Plus Auto Glass within 30 days of discovering any defect, air noise, or water leak.

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